Who attends you
Nova, MAXCOM's virtual assistant, answers with artificial intelligence at any time. When needed, MAXCOM's team continues the conversation in this same chat or on WhatsApp.
To answer you, what you type in the chat and the photos you share are sent to an outside artificial intelligence provider, which processes them only to produce Nova's answer.
What we keep
- What you type in the chat, and the photos or the location if you choose to share them.
- The name you give us and, if you type them, your mobile number and your customer code.
- The language of the chat, the page you opened it from and the type of browser.
- An encrypted fingerprint of your connection, which changes every day, only to stop abuse. We do not keep your IP address.
Why
To answer you, follow up on what you ask us and, if you ask for it, have a person from MAXCOM's team contact you.
Cookies
The chat uses a single encrypted cookie, which only keeps your conversation in this browser for 30 days. We use no tracking or advertising cookies.
How long
If you open the chat and write nothing, your visitor details are deleted after 7 days. If you stop using it, after 90 days the mobile number and customer code you typed and the fingerprint of your connection are deleted. The conversation, with the name you gave, stays in MAXCOM's customer care record, just like a WhatsApp conversation.
Your control
The "Forget this chat" button, at the bottom of the chat, deletes the cookie and unlinks this browser from the conversation. For any other request about your data, message us on WhatsApp.
Never type passwords or card details in the chat. MAXCOM will not ask for them here.
Job applications
If you apply at maxcom.help/empleo, we keep your name, e-mail, mobile number, the vacancy, your message and your CV, plus an encrypted fingerprint of your connection that changes every day, only to stop abuse.
- Why: only for MAXCOM's hiring processes. Only MAXCOM's team sees your CV, and it is not sent to third parties.
- Security: every CV is checked by an antivirus before anyone opens it, and it is kept in private storage.
- How long: 12 months from when you apply; then your application and CV are deleted.
To ask us to delete your application sooner, or to correct your details, message us on WhatsApp or visit any MAXCOM office, with your application reference number (PO-…) if you have it. To protect you, before deleting it we will ask you to confirm the e-mail or mobile number you applied with. Deleting it also removes your CV and the internal notices that mentioned it.