Chat with Nova
What is wrong with your internet?
In a minute we check your connection from this device and tell you what to do. If needed, send it to the MAXCOM technical team with one click.
Checking your network…
What we will checkWhile it measures, answer a few short questions.
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Your networkWhether you are on MAXCOM, IPv4 and IPv6 and the device clock.3 s
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Well-known sites (DNS)Whether your device finds and opens sites like YouTube or WhatsApp.5 s
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Stability20 seconds of short tests to spot pauses or drops.20 s
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SpeedDownload, upload, latency and how it responds under load.20 s
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What to doA traffic light per area and the steps, in plain words.
- Network
- DNS
- Stability
- Speed
- Result
…
Are you on the MAXCOM wifi or cable?
Measuring
Internet (Cloudflare, the nearest point)MAXCOM server (US)Pause (over 2 s)Lower is better
Down
—MbpsUp
—MbpsLatency
—msPauses
—What to do
You left the page while it was measuring: those tests do not count. Run it again without switching apps for a full result.
Traffic light by area
Technical data
Send my diagnostic to MAXCOMThe technical team sees it with all this data and, if needed, opens your report.
Keep it: if you write to or call MAXCOM, mention it and the team will see your diagnostic.
No client code? Chat with Nova: she helps you anyway.
A few questions0 of 8 · each answer sharpens the diagnostic
Are you on the MAXCOM wifi or cable?
1. What is happening?
2. How is this device connected?
3. How many devices are connected now? phones, TVs, computers…
4. Does it fail on one device or all of them?
5. Which lights does the router show? look at its front
Normal: Power, PON, LAN and Wi-Fi on in green (LAN and Wi-Fi may blink) and LOS off.
6. Is the electricity steady?
7. Since when?
8. Your area and plan optional
Result updated
What it measures and what not
The browser can measure the network, the speed, pauses and whether sites open. It cannot see the wifi signal or the router: that is why we ask. "Pauses" are waits of more than 2 seconds; they are not the exact packet loss.
For a good reading
Run it at the home with the problem, from the device that fails. If you can, repeat it near and far from the router: that shows whether the wifi is the problem.
Your data
It is only kept if you send it: the measurements, your answers, your code and the phone if you type it. The full IP address is kept only if it is MAXCOM's, and erased after 30 days. Cloudflare receives the speed and stability tests.
